FAQ

How long does delivery usually take after I place an order?

Most orders are prepared within 1-3 business days after payment and inventory confirmation. Standard international delivery is commonly 7-15 business days after dispatch, depending on destination, carrier route, customs clearance, and whether the order contains batteries, liquids, or other special-handling tattoo supplies.

How can I check my order or tracking number?

After your order is shipped, the tracking number is sent to the email used at checkout. You can also use the Track My Order page. If tracking has not updated yet, please wait 24-48 hours after dispatch because carrier scans can take time to appear.

What should I do if a product arrives damaged?

Email info@dqfart.com within 24 hours of delivery if possible. Include your order number, package photos, product photos, and a short description of the problem. We will review the issue and help with a replacement, refund, or other practical solution based on the case.

I ordered the wrong item. Can I cancel or return it?

Contact us within 24 hours after placing the order so we can try to stop or adjust it before dispatch. If more than 48 hours have passed and the parcel is already in transit, cancellation is usually not available. Unused and unopened items may be reviewed for return after delivery, but opened ink, needles, grips, disposable consumables, and used hygiene-sensitive products are not normally returnable.

What if my order is missing an accessory or the wrong item was sent?

Email us with your order number and clear photos of everything received. We will compare the order record and package contents, then help resolve the missing or incorrect item as quickly as possible.

Can I ask a question before ordering?

Yes. If you are unsure about a tattoo machine, kit, ink, needle, power supply, or transfer product, email info@dqfart.com with the product link and your question before ordering.