Warranty and Support

DQFART support is handled online through info@dqfart.com. Please include your order number, product link, selected variant, photos or a short video when reporting a product issue.

Support Hours

Support is reviewed Monday to Friday, 09:00-18:00 Pacific Time. Some replies may take longer during supplier checks, shipping checks or public holidays.

Product Issue Review

• Damaged, incorrect or incomplete deliveries should be reported within 7 days of delivery with the order number and clear packaging and product photos. See Returns and Refunds for the return process.
• For machines or power products, include a short video showing the issue and the selected power/charging setup.
• For ink, needles and hygiene-sensitive consumables, opened items may have limited return options for safety reasons.
• Replacement, refund or partial support depends on the confirmed issue, order status and product type.

Before You Buy

If you are unsure which kit, machine, ink or accessory fits your setup, contact us before ordering. A pre-order question is usually faster than correcting the wrong variant later.